CAREERS

Job Summary: The Promise Clinic Nurse provides care to patients and families in accordance with the health care plan, policies, procedures and protocols established by Promise.

Duties and Responsibilities:

1. Assesses plans, advocates for and provides health care for patients and community in accordance with Promise standards and policies, with an emphasis on prevention.
2. Greets and escorts patients and families to exam rooms for provider visits. Performs data collection and documents subjective and objective data in patient records. Reviews health history with a focus on environment, self-care and home/community needs.
3. Provides care management by serving in the role of patient advocate, serves as a resource by listening, attending to, and recording relevant patient information.
4. Administers meds when needed and performs provider-ordered tests. Seeks opportunities to promote health and wellness with patient education and screening tools. (i.e. Ages and Stages, Depression screening)
5. Remains calm and performs effectively during peak periods and during stressful times.
6. Schedules and tracks referrals. Effectively utilizes community resources, informing and referring patients and families as needed.
7. Anticipates and prepares exam room for provider(s) when needed, capturing teachable moments wherever and whenever possible.
8. Utilizes universal precautionaries in obtaining specimens and in delivering care.
9. Functions as a member of the health care team. Assists with orientation and education of new employees, ensuring their understanding of health center standards and performance measures, etc.
10. Articulates the mission of Promise and seeks opportunities to promote the center through outreach. Strives to advance PCMH (Patient Centered Medical Home model with patients and families).
11. Regularly attends Promise staff meetings, in-services and trainings. Understands FQHC UDS Performance measures and importance of Promise meeting these measures.
12. Conscientiously documents all nursing care; communicates professionally, and honors patient confidentiality 100% of the time.
13. Volunteers for service/participation in Promise events regularly.
14. Meets FQHC productivity and performance standards.
15. Demonstrates and supports service excellence standards.
16. Completes required in-services and certifications 100% of the time.
17. Demonstrates commitment to Electronic medical record implementation.

Performance Standards:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Policies.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications required for job. Protects patient confidentiality 100% of the time.
5. Improves knowledge and skills to provide superior patient care and additional education as recommended by Promise.

Qualifications, Education and Experience:

1. Current License to practice Nursing in the State of Iowa.
2. Ability to communicate effectively orally and in writing; is computer literate.
3. One to two years of nursing experience preferred. Experience in Community Health and/or Community Health Center preferred.
4. Bilingual (Spanish speaking) preferred.
5. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

Employment Practices:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

The dental assistant provides dental care, dental office support, entry of data and clinical notes into the electronic dental record for the dental/oral health program.  The dental assistant works cooperatively with health center dental director and other members of the dental staff to provide comprehensive oral health care to the patients of Promise Community Health Center.

Duties and Responsibilities: (Clinical)

1. Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
2. Cleans, disinfects, sterilizes and maintains dental instruments and equipment.  Performs minor equipment repair; replenishes clinic supplies.  Maintains list of equipment for maintenance and instrument/supply inventory.
3. Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
4. Provides patient education within the limits of standard dental procedure to patients with varying age-related, psychosocial and cultural needs.
5. Maintains and completes patient records consistent with clinic policies and procedure.
6. Takes dental x-rays using Promise dental x-ray equipment.
7. Provides laboratory support as needed and as directed by dental director.
8. Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application and primary impressions.

Duties and Responsibilities: (Dental Office Support)

1. Receives screens and responds to patient phone calls, interacting with patients with varying age-related, physical, psychosocial and cultural needs.
2. Registers patients in the electronic database.
3. Schedules and confirms appointments for dental providers, including the dentist and dental hygienist.
4. Prepares clinic records, including patient records, dentist and hygienist schedules and registration rosters.  Files and retrieves patient records.
5. Maintains clinic data and recall system, patient waiting list, and performance indicators.
6. Enters patient charges into the data base, provides documentation for third party dental claims and assists in following up on outstanding claims as requested

Duties and Responsibilities: (EDR Coordinator)

1. Maintains expertise in the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
2. Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team.

Job Performance Standards/Performance Metrics:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Patient confidentiality is respected 100% of the time.
5. Attends continuing education programs as required by license and Promise.

Qualifications, Education and Experience:

1. One year of clinical dental assistant experience is preferred. Bilingual in Spanish is preferred.
2. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

Employment Practices:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

Promise Dental Hygienist will provide preventive, screening, and diagnostic dental health services to the Promise target population with a goal of reducing barriers and improving the oral health of the patients/families served by Promise.

QUALIFICATIONS

Current licensure as a dental hygienist in the State of Iowa.  Professional dental hygiene experience in public health services preferred.  Must be able to work well with a diverse population of persons, as well as individuals with low income.