CAREERS

JOB SUMMARY:

Advanced Registered Nurse Practitioner will provide primary health care services to patients and families in accordance with health care plans mutually established by practitioner and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITIES:

1. Obtains patient history and perform physical examinations. Diagnose and treats health problems and injuries with a focus on preventive health.
2. Diagnose, treat and monitor chronic and acute diseases. Orders and interprets diagnostic studies. Prescribes medications and treatments.
3. Provides well child care, including developmental screening and immunizations. Utilizes tools/screening instruments as per FQHC standards of care.
4. Designs, implements and evaluates plans of care utilizing sound clinical judgment and assessing physical, psychological, emotional, societal and environmental needs of patients.
5. Demonstrates importance of preventive health services through self-care and through teaching/modeling- recommends preventive health measures for patients and families.
6. Articulates knowledge of FQHC Health Care measures. Articulates the mission of Promise and seeks opportunities to promote the center’s mission through outreach.
7. Provides family planning services in collaboration with members of the health care team and community partners.
8. Promotes the role of ARNP and Promise through healthy behaviors, lifestyle and self-care skills and through education and counseling.
9. Meets required standards in documentation of medical record. Completes timely and essential correspondence, phone calls and dictated letters to patients and referring physicians in keeping with patient centered medical home standards.
10. Utilizes the resources of Promise and the surrounding community to benefit patients and families.
11. Participates in peer review and constructively works toward improving patient outcomes using evidence-based guidelines; participates in quality improvement activities to improve quality care, patient satisfaction and staff morale.
12. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
13. Attends Promise meetings, in-service offerings and participates in assigned Promise committees and events.
14. Meets service productivity and performance standards as per FQHC guidelines.
15. Demonstrates commitment to PCMH model of care including but not limited to EMR implementation, panel size and open access.
16. Improves knowledge and skills to provide superior patient care. Seeks additional educational opportunities.

PERFORMANCE STANDARDS:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
5. Handwriting is legible 100% of the time.
6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS AND EDUCATION: 

1. Licensed to practice as a Nurse Practitioner in Iowa.
2. Graduate of an accredited masters level Nurse Practitioner Program.
3. One year of clinical experience recommended. Experience in Community Health Care preferred
4. BCS/ACCS/ATLS
5. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.

JOB SUMMARY:

The Human Resource Specialist will lead and direct the routine functions of Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

DUTIES AND RESPONSIBILITIES:

1. Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
2. Maintains the work structure by updating job requirements and job descriptions for all positions.
3. Prepares employees for employment by establishing and conducting orientation and training programs.
4. Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to leadership; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.
5. Manage eligibility and enrollment for eligible healthcare professionals for National Health Service Corps application cycle.
6. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings as applicable.
7. Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
8. Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
9. Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
10. Provides constructive and timely performance evaluations.
11. Investigate employee issues and conflicts and brings them to resolution.
12. Providing counseling on policies and procedures.
13. Be actively involved in recruitment by managing the hiring process, preparing job descriptions and work with Marketing department for job postings and ads.
14. Conduct and analyze exit interviews.
15. Oversees employee disciplinary meetings, terminations, and investigations.
16. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources and employment law.

SKILLS:

1. Decisive, action-oriented and organized; manages priorities effectively and drives execution through completion.
2. Adaptable and flexible, able to quickly learn new concepts and apply them to varying situations and challenges.
3. Demonstrated ability to effectively communicate with individuals at all levels of the organization and externally.
4. Excellent verbal and written communication skills.
5. Excellent interpersonal, negotiation, and conflict resolution skills.
6. Ability to act with integrity, professionalism, and confidentiality.

QUALIFICATIONS AND EDUCATION: 

1. Bachelors degree in human resources or a business-related field.
2. Three years minimum human resources experience preferred.
3. Thorough knowledge of employment-related laws and regulations.
4. Proficient with Microsoft Office Suite or related software.

JOB SUMMARY: The dental assistant provides dental care, dental office support, entry of data and clinical notes into the electronic dental record for the dental/oral health program.  The dental assistant works cooperatively with health center dental director and other members of the dental staff to provide comprehensive oral health care to the patients of Promise Community Health Center.

CLINICAL DUTIES AND RESPONSIBILITES:

1. Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
2. Cleans, disinfects, sterilizes and maintains dental instruments and equipment.  Performs minor equipment repair; replenishes clinic supplies.  Maintains list of equipment for maintenance and instrument/supply inventory.
3. Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
4. Provides patient education within the limits of standard dental procedure to patients with varying age-related, psychosocial and cultural needs.
5. Maintains and completes patient records consistent with clinic policies and procedure.
6. Takes dental x-rays using Promise dental x-ray equipment.
7. Provides laboratory support as needed and as directed by dental director.
8. Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application and primary impressions.

DUTIES AND RESPONSIBILITIES:

1. Receives screens and responds to patient phone calls, interacting with patients with varying age-related, physical, psychosocial and cultural needs.
2. Registers patients in the electronic database.
3. Schedules and confirms appointments for dental providers, including the dentist and dental hygienist.
4. Prepares clinic records, including patient records, dentist and hygienist schedules and registration rosters.  Files and retrieves patient records.
5. Maintains clinic data and recall system, patient waiting list, and performance indicators.
6. Enters patient charges into the data base, provides documentation for third party dental claims and assists in following up on outstanding claims as requested
7. Maintains expertise in the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
8. Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team.

JOB PERFORMANCE STANDARDS:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Patient confidentiality is respected 100% of the time.
5. Attends continuing education programs as required by license and Promise.

QUALIFICATIONS AND EDUCATION:

1. One year of clinical dental assistant experience is preferred. Bilingual in Spanish is preferred.
2. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

PHYSICAL DEMANDS:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

JOB SUMMARY:

The transportation coordinator/float interpreter is responsible to provide safe, timely transportation to patients of all ages, gender, cultures and backgrounds to and from Promise.  In addition, interpreting duties across departments are performed as needed.

PATIENT DUTIES:

1. Reviews and manages the patient transportation schedule. Provides transportation and ensures timely arrival to and from appointments at Promise CHC.
2. Communicates with patients regarding schedule, confirms appointment times, ensures safety at all times.
3. Greets and escorts patients within health center to departments as appropriate for visit. Interprets across departments as needed; including but not limited to dental, medical, behavioral health, vision, and population health.
4. Demonstrates an ability to remain calm, perform effectively and professionally during peak periods of activity and emergency situations.
5. Attends and participates in staff meetings, in-service trainings and Promise events on a regular basis.

TEAM DUTIES:

1. Assists other members of the team to include, but not limited to: answering in-coming phone calls, updating information in the computer, scheduling appointments and procedures, preparing charts, and other office tasks required to keep the clinic operating smoothly.
2. Acts in a professional manner reflecting the mission of the Health Center and demonstrates an ability to remain calm during peak periods of activity.
3. Participates in orientation of new employees and ongoing in-house training.
4. Communicates clearly, concisely and accurately, creating a working climate that provides growth and job satisfaction of personnel.

PERFORMANCE STANDARDS:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates commitment to professional growth and competence.
3. Completes classes and certifications 100% of the time. Respects patient’s confidentiality 100% of the time.
4. Improve knowledge and skills to provide superior patient care and additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

1. Bilingual in English and Spanish
2. Consistent demonstration of a team approach to care.
3. Excellent Communicator
4. Valid drivers license with clean driving record.
5. Ability to consistently meet the department work schedule as designated by supervisor.

PHYSICAL DEMANDS:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.