CAREERS

Finance Specialist is responsible for month-end close process, account reconciliations, preparation of monthly financial statements and managing accounts payable.

The Promise Receptionist/Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Receptionist/Scheduler is responsible for a range of office duties that support the medical and dental programs at Promise CHC.

Duties and Responsibilities:

1. Meets and greets patients and guests as they enter the facility.
2. Answers basic questions regarding billing, insurance, Medicaid, health care concerns (medical and dental), and relays information to appropriate program staff; registers patients and establishes financial eligibility for billing.
3. Schedules patient appointments at Promise according to visit expectations outlined by supervisor, and approved by the Promise board as part of the Promise budget.
4. Obtains and verifies demographic data from patients as they enter the facility. Creates the patient’s file.  Assures the confidentiality and accuracy of patient’s financial and health record.
5. Notifies appropriate Provider and health team of arrival of patients.
6. Records encounters and charges on patient accounts.
7. Records receipts of payment, prepares receipts for deposit. Handles petty cash for facility. Accounts for cash received prior to end of shift.
8. Faxes and/or scans information to be sent to other health facilities on behalf of the health care (medical and dental) staff of Promise CHC.
9. Willing to assist patients with applications for Medicaid, hawk-I, and other patient assistance programs. Refers patients to the outreach staff for assistance as needed with marketplace and other community resources as needed.
10. Assists with maintaining inventory of office and clinic settings.
11. Transfers in-coming phone calls and/or messages to appropriate party in the Health Center and/or voice mailbox.
12. Provides accurate information to callers and the public about Promise CHC services & fees for service. Refers calls to supervisor and/or Co-CEO’s when unable to answer calls or when appropriate.
13. Maintains a clean and organized work station. Periodically checks reception area of the Health Center to restore order and cleanliness to the reception area.
14. Attends staff meetings, in-service and trainings and Promise events on a regular basis.
15. Picks up reception area at end of shift, checks bathroom, and assists with vacuuming of reception area on non-janitor service days.
16. Performs other duties and functions as are necessary or incidental to the operations of the business office and health record needs of Promise.

Performance Standards:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Policies.
3. Demonstrates commitment to job performance and competence.
4. Completes classes and certifications.
5. Handwriting is legible.

Qualifications, Education and Experience:

1. High School Diploma, with one to two years of relevant office experience required.
2. Successful completions of two-year office training program or equivalent academic degree preferred.
3. Knowledge regarding computer software, hardware and data entry.
4. Bilingual (Spanish speaking) preferred.
5. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee may be required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

The purpose of this position is to provide general nursing care to patients of all ages, gender, cultures and backgrounds in the clinical setting. To interpret from English <-> Spanish for providers/staff during encounters with Spanish speaking patients, as well as translate written instructions from English <-> Spanish. This position will also need to follow the interpreter code of ethics and standards of practice.

DUTIES & RESPONSIBILITIES

• Greets and escorts patients to exam room for medical provider visit. Obtains and documents subjective (chief complaint, allergies, pain) and objective (vital signs, weight) data accurately and concisely.
• Communicates to the provider information about patient; any problems, needs or changes in patient status.
• Provides basic education and applicable handouts to patients appropriate to their age and identified learning considerations and needs; explains lab/diagnostic tests to the patient. Prepares patients for tests when needed.
• Administers medications or treatments (per scope of practice) to the patient as ordered by the provider or delegated by a registered nurse. Utilizes proper procedure with special consideration for patient safety.
• Anticipates and prepares exam room with equipment and supplies required for the visit; assists the health care team with exams and procedures.
• Demonstrates an ability to remain calm, perform effectively and professionally during peak periods of activity and emergency situations.
• Sterilizes equipment using autoclave.
• Utilizes universal precautions in obtaining specimens (venipuncture, cultures, etc.) and in delivery of patient care.
• Performs lab/diagnostic testing as ordered by provider; reports all critical lab values immediately; performs quality controls and maintains all laboratory/diagnostic test logs (as allowed within scope of practice/certification).
• Schedules and tracks referrals and communicates with pharmacies to order medications and refills as ordered by provider.
• Attends and participates in staff meetings, in-service trainings and Promise events on a regular basis

TEAM DUTIES

• Assists other members of the team to include, but not limited to: answering in-coming phone calls, updating information in the computer, scheduling appointments and procedures, preparing charts, and other office tasks required to keep the clinic operating smoothly.
• Acts in a professional manner reflecting the mission of the Health Center and demonstrates an ability to remain calm during peak periods of activity.
• Participates in orientation of new employees and ongoing in-house training.
• Communicates clearly, concisely and accurately, creating a working climate that provides growth and job satisfaction of personnel.

ADMINISTRATION DUTIES

• Acts in a professional manner, reflecting the mission of Promise and demonstrates compliance with all policy, procedures and federal/state regulations.
• Demonstrates ongoing service excellence skills.
• Maintains economical and efficient nursing care in a clean and safe environment.
• Participates in performance improvement activities as requested.
• Demonstrates ongoing understanding of corporate compliance policy.
• Participates in meetings, conferences, and demonstrates genuine desire to develop strategies for improved Promise operations and a high level of patient care.

PERFORMANCE STANDARDS

• Demonstrates ability to consistently perform job duties as outlined in the job description.
• Demonstrates and supports service excellence standards outlined in the Employee Handbook.
• Demonstrates commitment to professional growth and competence.
• Completes classes and certifications 100% of the time. Respects patient’s confidentiality 100% of the time.
• Handwriting is legible 100% of the time.
• Improve knowledge and skills to provide superior patient care and additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION & EXPERIENCE

Minimum Qualifications

• Proficiency in Spanish.
• Knowledge of nursing care in accordance with policies and procedures established by Promise.
• Consistent demonstration of a team approach to care.
• Ability to consistently meet the department work schedule as designated by supervisor.
• Willing to become computer literate.

PREFERRED QUALIFICATIONS

• Two years experience in basic patient care.
• Experience in Community Health Centers.
• Computer literate.
• BCLS certified.
• Bilingual, preferably Spanish speaking.

PHYSICAL DEMANDS

• The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.

The Promise Dental Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Dental Scheduler is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.

Duties and Responsibilities:

1. Meets and greets patients and guests as they enter the facility.
2. Answers basic questions regarding billing, insurance, Medicaid, health care concerns (dental mainly), and relays information to appropriate program staff; registers patients and establishes financial eligibility for billing.
3. Schedules patient appointments at Promise according to visit expectations outlined by supervisor, and approved by the Promise board as part of the Promise budget.
4. Obtains and verifies demographic data from patients as they enter the facility. Creates the patient’s file.  Assures the confidentiality and accuracy of patient’s financial and health record.
5. Check-in the patient and notifies dental team of arrival of patients.
6. Records encounters and charges on patient accounts.
7. Records receipts of payment from patient into the system. Handles petty cash for facility. Accounts for cash received prior to end of shift, reconciles cash drawer and prepares for deposit.
8. Faxes and/or scans information to be sent to other facilities on behalf of the dental team of Promise CHC.
9. Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace and other community resources or patient assistance programs as needed.
10. Assists with maintaining inventory of office and clinic settings.
11. Transfers in-coming phone calls and/or messages to appropriate party in the Health Center and/or voice mailbox.
12. Provides accurate information to callers and the public about Promise CHC services & fees for service. Refers calls to supervisor and/or CFO/COO when unable to answer calls or when appropriate.
13. Maintains a clean and organized workstation. Periodically checks reception area (and reception area restroom) of the Health Center to restore order and cleanliness to the respective area.
14. Attend departmental meetings (both dental and front office, other as necessary).
15. Attends staff meetings, in-service trainings, other trainings as determined and Promise events on a regular basis.
16. Picks up reception area at end of shift, checks bathroom, and assists with vacuuming of reception area on non-janitor service days.
17. Performs other duties and functions as are necessary or incidental to the operations of the business office and health record needs of Promise.

 Performance Standards:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Policies.
3. Demonstrates commitment to job performance and competence.
4. Completes classes and certifications.
5. Handwriting is legible.

Qualifications, Education and Experience:

1. High School Diploma, with one to two years of relevant office experience preferred.
2. Two-year office training program or equivalent academic degree preferred.
3. Knowledge regarding computer software, hardware and data entry.
4. Bilingual (Spanish speaking).
5. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee may be required to sit for long periods, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

The dental assistant provides dental care, dental office support, entry of data and clinical notes into the electronic dental record for the dental/oral health program.  The dental assistant works cooperatively with health center dental director and other members of the dental staff to provide comprehensive oral health care to the patients of Promise Community Health Center.

Duties and Responsibilities: (Clinical)

1. Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
2. Cleans, disinfects, sterilizes and maintains dental instruments and equipment.  Performs minor equipment repair; replenishes clinic supplies.  Maintains list of equipment for maintenance and instrument/supply inventory.
3. Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
4. Provides patient education within the limits of standard dental procedure to patients with varying age-related, psychosocial and cultural needs.
5. Maintains and completes patient records consistent with clinic policies and procedure.
6. Takes dental x-rays using Promise dental x-ray equipment.
7. Provides laboratory support as needed and as directed by dental director.
8. Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application and primary impressions.

Duties and Responsibilities (Dental Office Support)

1. Receives screens and responds to patient phone calls, interacting with patients with varying age-related, physical, psychosocial and cultural needs.
2. Registers patients in the electronic database.
3. Schedules and confirms appointments for dental providers, including the dentist and dental hygienist.
4. Prepares clinic records, including patient records, dentist and hygienist schedules and registration rosters.  Files and retrieves patient records.
5. Maintains clinic data and recall system, patient waiting list, and performance indicators.
6. Enters patient charges into the data base, provides documentation for third party dental claims and assists in following up on outstanding claims as requested

Duties and Responsibilities (EDR Coordinator)

1. Maintains expertise in the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
2. Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team.

Job Performance Standards/Performance Metrics:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Patient confidentiality is respected 100% of the time.
5. Attends continuing education programs as required by license and Promise.

Qualifications, Education and Experience:

1. One year of clinical dental assistant experience is preferred. Bilingual in Spanish is preferred.
2. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

Responsible for providing dental services to the target population of Promise  in accordance with the Iowa Dental Practice Act and Iowa Department of Public Health Dental Supervision requirements.