CAREERS

JOB SUMMARY:

The Promise Billing specialist will be responsible for day to day billing operations and claim processing in both Medical and Dental as defined below.

DUTIES & RESPONSIBILITIES:

1. Assist with processing, filing, billing, and troubleshooting patient claims.
2. Research and validate patient insurance eligibility and update patient accounts.
3. Work directly with insurance companies to address claim denials.
4. Track ABM for Dental Patients.
5. Review and approve sliding fee adjustments and other applicable adjustments
6. Process insurance receipts, post remittances/EOBs, and scan insurance checks/EOBs.
7. Review invoices associated with outsourced labs.
8. Partners with necessary departments to assist with accurate and ongoing patient balance collection for established payment plans with patients.

REQUIRED SKILLS:

• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• Basic math, bookkeeping and accounting skills
• Understanding of industry-specific policies, such as HIPAA regulations
• Organization, time management and prioritization abilities

EDUCATION & EXPERIENCE:

• High School Diploma required.
• 2-3 years of Billing experience preferred
• Able to work independently
• Able to communicate verbally and in writing. Must be computer literate.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

JOB SUMMARY:

The Promise Dental Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Dental Scheduler is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.

 DUTIES & RESPONSIBILITIES:

1. Greet and serve all patients as they arrive.
2. Schedules, confirms, and registers patients.
3. Answers patient questions regarding billing, insurance, Medicaid, health care concerns, as well as establishes financial eligibility and relays information to appropriate program staff.
4. Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace, and other community resources or patient assistance programs as needed.
5. Provides accurate information to callers and the public about Promise CHC services & fees.
6. Obtains and verifies demographic data from patients as they enter the facility.  Assures the confidentiality and accuracy of patient’s financial and health record.
7. Records receipts of payment from patient into the system. Handles petty cash for facility. Accounts for cash received prior to end of shift, reconciles cash drawer and prepares for deposit.
8. Performs other job duties as assigned.

REQUIRED SKILLS:

• Excellent customer service and leadership skills.
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Bi-lingual (Spanish speaking).
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, and read small print.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

JOB SUMMARY:

Advanced Registered Nurse Practitioner will provide primary health care services to patients and families in accordance with health care plans mutually established by practitioner and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

1. Obtains patient history and perform physical examinations. Diagnose and treats health problems and injuries with a focus on preventive health.
2. Diagnose, treat and monitor chronic and acute diseases. Orders and interprets diagnostic studies. Prescribes medications and treatments.
3. Provides well child care, including developmental screening and immunizations. Utilizes tools/screening instruments as per FQHC standards of care.
4. Designs, implements and evaluates plans of care utilizing sound clinical judgment and assessing physical, psychological, emotional, societal and environmental needs of patients.
5. Demonstrates importance of preventive health services through self-care and through teaching/modeling- recommends preventive health measures for patients and families.
6. Articulates knowledge of FQHC Health Care measures. Articulates the mission of Promise and seeks opportunities to promote the center’s mission through outreach.
7. Provides family planning services in collaboration with members of the health care team and community partners.
8. Promotes the role of ARNP and Promise through healthy behaviors, lifestyle and self-care skills and through education and counseling.
9. Meets required standards in documentation of medical record. Completes timely and essential correspondence, phone calls and dictated letters to patients and referring physicians in keeping with patient centered medical home standards.
10. Utilizes the resources of Promise and the surrounding community to benefit patients and families.
11. Participates in peer review and constructively works toward improving patient outcomes using evidence-based guidelines; participates in quality improvement activities to improve quality care, patient satisfaction and staff morale.
12. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
13. Attends Promise meetings, in-service offerings and participates in assigned Promise committees and events.
14. Meets service productivity and performance standards as per FQHC guidelines.
15. Demonstrates commitment to PCMH model of care including but not limited to EMR implementation, panel size and open access.
16. Improves knowledge and skills to provide superior patient care. Seeks additional educational opportunities.

PERFORMANCE STANDARDS:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
5. Handwriting is legible 100% of the time.
6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION, EXPERIENCE:

1. Licensed to practice as a Nurse Practitioner in Iowa.
2. Graduate of an accredited masters level Nurse Practitioner Program.
3. One year of clinical experience recommended. Experience in Community Health Care preferred
4. BCS/ACCS/ATLS
5. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.

JOB SUMMARY:

The dental assistant provides dental care, dental office support, entry of data and clinical notes into the electronic dental record for the dental/oral health program. The dental assistant works cooperatively with health center dental director and other members of the dental staff to provide comprehensive oral health care to the patients of Promise Community Health Center

 DUTIES & RESPONSIBILITIES:

1. Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
2. Cleans, disinfects, sterilizes and maintains dental instruments and equipment. Performs minor equipment repair; replenishes clinic supplies.  Maintains list of equipment for maintenance and instrument/supply inventory.
3. Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
4. Prepares, maintains, and completes patient records consistent with clinic policies and procedure.  dentist and hygienist schedules and registration rosters.
5. Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application, primary impressions, lab support, and x-rays
6. Provides patient support through scheduling of appointments, responding to phone calls, and overall education of treatment.
7. Maintains the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
8. Provides documentation for third party dental claims and assists in following up on outstanding claims as requested.
9. Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team. This is duplicated in #5 below.

REQUIRED SKILLS:

• Excellent communication skills.
• Basic office skills such as typing and filing.
• Good organizational skills.

EDUCATION & EXPERIENCE:

• One year of clinical dental assistant experience is preferred
• Bilingual in Spanish is preferred.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, and read small print.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

JOB SUMMARY:

The Promise Clinic Nurse provides nursing care to patients and families in accordance with the health care plan, policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

1. Anticipates and prepares exam room for provider(s) when needed, capturing teachable moments for the patient wherever and whenever possible.
2. Greets and escorts patients and families to exam rooms for provider visits.
3. Reviews health history with a focus on environment, self-care, and home/community needs.
4. Collaborates with members of the health care team/patient/family to assess, develop, implement, and evaluate an interdisciplinary plan of care, revising the plan according to changes in patient status.
5. Seeks opportunities to promote health and wellness with patient education and screening tools. (i.e. Ages and Stages, Depression screening).
6. Administers meds when needed and performs provider-ordered tests.
7. Assists with orientation and education of new employees, ensuring their understanding of health center competencies.
8. Performs other job duties as assigned.

REQUIRED SKILLS:

• Able to manage stress successfully.
• Exceptional verbal and written communication skills.
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

• Current license to practice Nursing in the state of Iowa
• One to two years of nursing experience preferred

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to stand for long periods of time.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

The purpose of this position is to maintain a safe and sanitary environment by following infection control, safety, and procedural guidelines in assigned areas which may include, but not be limited to, patient rooms, terminals, offices, nurse’s stations, hallways, bathrooms, break room, and lobby areas.

DUTIES AND RESPONSIBILITES:

1. Excellent working knowledge of cleaning products and tools and their operations and proper use.
2. Analyzes floor conditions, determining proper cleaning method to ensure proper appearance.
3. Replenishes supplies where needed, such as toilet paper, paper towels, and soap.
4. Cleans, dusts, and disinfects all surfaces within exam rooms, restrooms, and break room.
5. Maintains all first impression areas to ensure the area is in a clean and tidy condition.
6. Removes trash and recycling from all areas within the facility.
7. Maintains confidentiality of information pertaining to clients, physicians, employees, and Promise business.
8. Performs other duties as assigned.

REQUIRED SKILLS:

• Able to work independently with self-initiative, and minimal supervision.
• Knowledge of safe disposal of chemical liquids and other hazardous components.
• Attention to detail and conscientiousness.

• Good organization, time management and prioritization skills.
• Good communication skills

EDUCATION & EXPERIENCE:

• High School Degree/GED

PHYSICAL REQUIREMENTS:

• Excellent stamina to stand, bend, and walk for long periods of time.

JOB SUMMARY:

Assists in the delivery of primary health care services and client care management in a fast-paced office setting. Under the supervision of the medical provider, participates in providing health promotion, health maintenance and illness management.

DUTIES AND RESPONSIBILITES:

1. Anticipate and prepare exam room for provider(s) when needed.
2. Greet and escorts patients and families to exam rooms for provider visits.
3. Prepare patient in exam room by obtaining vitals, updating medical history, medications, and allergies.
4. Document all screening information electronically in chart in an accurate, thorough, and timely manner.
5. Draw, labels, records, and completes lab orders for in-house lab tests.
6. Clean and sterilize all equipment and exam room items according to OSHA and blood born pathogen protocols.
7. Assist the provider by reviewing patient charts and identifying any gaps in care and outstanding orders according to best practice guidelines.
8. Communicate test results to patient as well as provides educational materials and resources to the patient as directed by the provider.
9. Successful completion of initial and biennial competency assessments.
10. Performs other job duties as assigned.

REQUIRED SKILLS:

• Able to manage stress successfully.
• Exceptional verbal and written communication skills.

• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

• High School diploma or GED

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to stand for long periods of time.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Physician will provide primary health care services to patients and families in accordance with health care plans mutually established by provider and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

1. Diagnose and treat health problems and injuries by conducting physical examinations with a focus on preventative care.
2. Orders and interprets diagnostic studies to assist with diagnosing, treating, and monitoring chronic and acute diseases.
3. Conducts developmental screening and immunizations for well child care, utilizing tools/screening instruments as per FQHC standards of care.
4. Designs, implements, and evaluates plans of care resulting from assessment of physical, psychological, emotional, societal, and environmental needs of patients.
5. Demonstrates and promotes the role of physician and Promise through teaching, modeling, educating, and counseling of preventative health services utilizing self-care skills.
6. Exhibits knowledge of FQHC Health Care measures by meeting service productivity and performance standards aligned with FQHC guidelines, while seeking opportunities to promote Promise’s mission through outreach.
7. Completes timely and essential correspondence, phone calls, and dictated letters to patients and referring physicians in keeping with patient centered medical home standards, using standard documentation of medical records as reference.
8. Improves patient outcomes by utilizing evidence-based guidelines and participating in quality improvement activities to enhance quality care, patient satisfaction, and staff morale.
9. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
10. Attends Promise meetings, in-service offerings, and participates in assigned Promise committees and events.
11. Pursues educational opportunities to improve knowledge and skills resulting in superior patient care.

PERFORMANCE STANDARDS:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
5. Handwriting is legible 100% of the time.
6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION, EXPERIENCE:

1. Licensed to practice as a medical doctor in Iowa.
2. Graduate of an accredited medical school.
3. One year of clinical experience recommended – experience in community health care preferred
4. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.