CAREERS

JOB SUMMARY

DUTIES & RESPONSIBILITIES

• Greets and escorts patients to exam room for medical provider visit. Obtains and documents subjective (chief complaint, allergies, pain) and objective (vital signs, weight) data accurately and concisely.
• Communicates to the provider information about patient; any problems, needs or changes in patient status.
• Provides basic education and applicable handouts to patients appropriate to their age and identified learning considerations and needs; explains lab/diagnostic tests to the patient. Prepares patients for tests when needed.
• Administers medications or treatments (per scope of practice) to the patient as ordered by the provider or delegated by a registered nurse. Utilizes proper procedure with special consideration for patient safety.
• Anticipates and prepares exam room with equipment and supplies required for the visit; assists the health care team with exams and procedures.
• Demonstrates an ability to remain calm, perform effectively and professionally during peak periods of activity and emergency situations.
• Sterilizes equipment using autoclave.
• Utilizes universal precautions in obtaining specimens (venipuncture, cultures, etc.) and in delivery of patient care.
• Performs lab/diagnostic testing as ordered by provider; reports all critical lab values immediately; performs quality controls and maintains all laboratory/diagnostic test logs (as allowed within scope of practice/certification).
• Schedules and tracks referrals and communicates with pharmacies to order medications and refills as ordered by provider.
• Attends and participates in staff meetings, in-service trainings and Promise events on a regular basis.

TEAM DUTIES

• Assists other members of the team to include, but not limited to: answering in-coming phone calls, updating information in the computer, scheduling appointments and procedures, preparing charts, and other office tasks required to keep the clinic operating smoothly.
• Acts in a professional manner reflecting the mission of the Health Center and demonstrates an ability to remain calm during peak periods of activity.
• Participates in orientation of new employees and ongoing in-house training.
• Communicates clearly, concisely and accurately, creating a working climate that provides growth and job satisfaction of personnel.

ADMINISTRATION DUTIES

• Acts in a professional manner, reflecting the mission of Promise and demonstrates compliance with all policy, procedures and federal/state regulations.
• Demonstrates ongoing service excellence skills.
• Maintains economical and efficient nursing care in a clean and safe environment.
• Participates in performance improvement activities as requested.
• Demonstrates ongoing understanding of corporate compliance policy.
• Participates in meetings, conferences, and demonstrates genuine desire to develop strategies for improved Promise operations and a high level of patient care.

PERFORMANCE STANDARDS

• Demonstrates ability to consistently perform job duties as outlined in the job description.
• Demonstrates and supports service excellence standards outlined in the Employee Handbook.
• Demonstrates commitment to professional growth and competence.
• Completes classes and certifications 100% of the time. Respects patient’s confidentiality 100% of the time.
• Handwriting is legible 100% of the time.
• Improve knowledge and skills to provide superior patient care and additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION & EXPERIENCE

• Proficiency in Spanish.
• Knowledge of nursing care in accordance with policies and procedures established by Promise.
• Consistent demonstration of a team approach to care.
• Ability to consistently meet the department work schedule as designated by supervisor.
• Willing to become computer literate.

PREFERRED QUALIFICATIONS

• Two years experience in basic patient care.
• Experience in Community Health Centers.
• Computer literate.
• BCLS certified.
• Bilingual, preferably Spanish speaking.

PHYSICAL DEMANDS

• The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.

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JOB SUMMARY

DUTIES & RESPONSIBILITIES

• Supervise front office staff.
• Daily oversight of front office to assure that a seamless, efficient, and high quality process is in place for the following;
  • welcoming patients and callers,
  • checking patients in,
  • answering the phones,
  • assisting patients with questions,
  • scheduling appointments,
  • accepting payments, and
  • opening and closing the Center each day.
• Daily oversight over the front office, waiting room, patient entrance and other patient areas to ensure cleanliness and appropriateness for patients.
• Monitor front entrance during uncertain weather conditions.
• Ensure scheduling of patients is appropriate and accurate based on clinical scheduling guidelines.

PERFORMANCE STANDARDS

• Demonstrates ability to consistently perform job duties as outlined in the job description.
• Demonstrates and supports service excellence standards outlined in the Employee Policies.
• Supports mission of Promise through active participation in outreach and education events. Is willing to serve on special event committees if called on.
• Demonstrates commitment to professional growth and competence.

QUALIFICATIONS, EDUCATION & EXPERIENCE

• Associates degree preferred or two years of relevant work experience.
• Previous supervisory experience.
• Bilingual in English/Spanish required.
• Proficient with computer software, data entry and Microsoft products.
• Effective verbal and written communication skills
• Ability to interact in a calm and empathetic, yet professional an efficient manner
• Ability to establish and maintain effective working relationships
• Ability to work independently; ability to meet work schedule as designated
• A clear communicator who is able to build positive relationships with all clinic staff and patients.
• Someone who thrives in a fast-paced, team-centered environment.
• An individual who considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate, sensitive and treats others with respect.

PHYSICAL DEMANDS

• The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
• While performing the duties of this job the employee may be required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

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JOB SUMMARY

DUTIES & RESPONSIBILITIES (CLINICAL)

• Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
• Cleans, disinfects, sterilizes and maintains dental instruments and equipment.  Performs minor equipment repair; replenishes clinic supplies.  Maintains list of equipment for maintenance and instrument/supply inventory.
• Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
• Provides patient education within the limits of standard dental procedure to patients with varying age-related, psychosocial and cultural needs.
• Maintains and completes patient records consistent with clinic policies and procedure.
• Takes dental x-rays using Promise dental x-ray equipment.
• Provides laboratory support as needed and as directed by dental director.
• Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application and primary impressions.

DUTIES & RESPONSIBILITIES (DENTAL OFFICE SUPPORT)

• Receives screens and responds to patient phone calls, interacting with patients with varying age-related, physical, psychosocial and cultural needs.
• Registers patients in the electronic database.
• Schedules and confirms appointments for dental providers, including the dentist and dental hygienist.
• Prepares clinic records, including patient records, dentist and hygienist schedules and registration rosters.  Files and retrieves patient records.
• Maintains clinic data and recall system, patient waiting list, and performance indicators.
• Enters patient charges into the data base, provides documentation for third party dental claims and assists in following up on outstanding claims as requested

DUTIES & RESPONSIBILITIES (EDR COORDINATOR)

• Maintains expertise in the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
• Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team.

PERFORMANCE STANDARDS

• Demonstrates ability to consistently perform job duties as outlined in the job description.
• Demonstrates and supports service excellence standards outlined in the Employee Handbook.
• Demonstrates commitment to professional growth and competence.
• Completes classes and certifications 100% of the time. Patient confidentiality is respected 100% of the time.
• Attends continuing education programs as required by license and Promise.

QUALIFICATIONS, EDUCATION & EXPERIENCE

• One year of clinical dental assistant experience is preferred Bilingual in Spanish is preferred.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

PHYSICAL DEMANDS

• The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

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JOB SUMMARY

DUTIES & RESPONSIBILITIES

• Diagnoses and treats problems with teeth and tissues in the mouth, along with giving advice and administering care to help prevent future problems.
• Develops dental hygiene treatment plans and sequences treatment to enable patients with diverse back grounds to receive comprehensive dental hygiene services.
• Provides comprehensive dental services.
• Provides education to the patient and family regarding assessment data, treatment plan pre- and post-therapy instructions, and prevention of future disease and as appropriate for the patient’s age, educational level, physical and mental condition and cultural background.
• Develops and maintains patient education material for use at chair side and for office display.
• Provides instruction on diet, brushing, flossing, the use of fluorides, and other aspects of dental care.
• Maintains and completes records of dental patients, consistent with clinic policy.
• Assists the program director with implementation of the dental community outreach program.
• Assists with business office procedures, as needed and as patient schedule permits.
• Attends continuing education programs as required by license and to maintain skills.
• Attends and participates in staff meetings, in-service programs and Promise events regularly.

PERFORMANCE STANDARDS

• Demonstrates ability to consistently perform job duties as outlined in the job description.
• Demonstrates and supports service excellence standards outlined in the Employee Handbook.
• Demonstrates commitment to professional growth and competence.
• Completes classes and certifications 100% of the time. Patient confidentiality is respected 100% of the time.
• Handwriting is legible 100% of the time.
• Improve knowledge and skills to provide superior patient care and additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION & EXPERIENCE

• One year of clinical dentistry experience is preferred Bilingual in Spanish/English is preferred.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

PHYSICAL DEMANDS

• The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five drawer filing cabinet and to lift boxes of no more than 30 pounds.

WORK ENVIRONMENT

• Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

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