JOB SUMMARY:

The Promise Dental Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Dental Scheduler is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.

DUTIES AND RESPONSIBILITES:

1. Greet and serve all patients as they arrive.
2. Schedules, confirms, and registers patients.
3. Answers patient questions regarding billing, insurance, Medicaid, health care concerns, as well as establishes financial eligibility and relays information to appropriate program staff.
4. Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace, and other community resources or patient assistance programs as needed.
5. Provides accurate information to callers and the public about Promise CHC services & fees.
6. Obtains and verifies demographic data from patients as they enter the facility. Assures the confidentiality and accuracy of patient’s financial and health record.
7. Records receipts of payment from patient into the system. Handles petty cash for facility. Accounts for cash received prior to end of shift, reconciles cash drawer and prepares for deposit.
8. Performs other job duties as assigned.

REQUIRED SKILLS:

• Excellent customer service and leadership skills
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Bi-lingual (Spanish speaking).
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.
• Must be able to work with various socioeconomic classes.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

The bilingual dental assistant provides dental care, dental office support, entry of data and clinical notes into the electronic dental record for the dental/oral health program. The dental assistant works cooperatively with health center dental director and other members of the dental staff to provide comprehensive oral health care to the patients of Promise Community Health Center.

DUTIES AND RESPONSIBILITES:

1. Prepares operatory and dental clinic areas for treatment activities by placing necessary instruments, supplies and equipment for the procedure/dental care to be provided.
2. Cleans, disinfects, sterilizes and maintains dental instruments and equipment. Performs minor equipment repair; replenishes clinic supplies.
3. Maintains list of equipment for maintenance and instrument/supply inventory.
4. Assists dental providers at chair side in providing treatment to patients with varying age-related, dental health, psychosocial and cultural needs.
5. Prepares, maintains, and completes patient records consistent with clinic policies and procedure. dentist and hygienist schedules and registration rosters.
6. Performs direct patient care as delegated by the dentist and in accordance with the state practice act, including tooth polishing, vital sign measurement, fluoride application, primary impressions, lab support, and x-rays
7. Provides patient support through scheduling of appointments, responding to phone calls, and overall education of treatment.
8. Maintains the electronic dental health record system, ensuring that data is entered accurately and completely to meet current standards of care.
9. Provides documentation for third party dental claims and assists in following up on outstanding claims as requested.
10. Attends trainings and workshops as needed to remain current in the field of dental assisting. Shares and disseminates information from trainings and workshops with dental health team.
11. Performs other necessary duties as assigned.

REQUIRED SKILLS:

• Excellent customer service and leadership skills.
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Bi-lingual (Spanish speaking).
• Good organizational skills.

EDUCATION & EXPERIENCE:

• One year of clinical dental assistant experience is preferred
• Bilingual in Spanish is preferred.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

Promise Dental Hygienist will provide preventive, screening, and diagnostic dental health services to the Promise target population with a goal of reducing barriers and improving the oral health of the patients/families served by Promise.

DUTIES AND RESPONSIBILITES:

1. Provide patient screening procedures, conduct assessment of oral health conditions; review medical history to include oral cancer screening, head and neck inspection.
2. Complete dental charting/documentation of all procedures and assessments.
3. Complete and develop dental radiographs.
4. Perform removal of hard and soft deposits on surfaces of teeth.
5. Apply preventive materials to teeth, including sealants and fluoride varnishes.
6. Provide age appropriate teaching of oral hygiene and other measures to maintain oral health.
7. Counsel patients regarding good nutrition and oral health.
8. Makes dental impressions of patient’s teeth if indicated/required.
9.  Ensure completion of a risk assessment on all newly eligible Medicaid-enrolled children under age 18; work with child health coordinators to develop protocols for informing newly-eligible Medicaid enrollees about dental services.
10.  Assist with office management activities as required for a dental/oral health service, including but not limited to the following:
    1. Assist families in setting up and keeping appointments.
    2. Refer patients who need assistance with transportation.
    3. Ensure that a referral/recall system is in place and utilized.
    4. Remind families when they are due for appointments.
    5. Provide oral health education.
    6. Refer or assist families in finding payment sources for dental care.
    7. Assure data entry/billing records of oral health services.
11. Order and stock dental supplies and oral health educational materials.
12. Attend and participate in state oral health meetings, staff meetings, and other conferences which enhance training and skills.
13. Assist dental director in developing Promise oral health policies and providing reports to Promise Board.
14. Provide training and oversight for other staff involved with oral health services.
15. Participate in oral health quality improvement activities.
16. Perform above duties as may be assigned.

QUALIFICATIONS:

Current licensure as a dental hygienist in the State of Iowa. Professional dental hygiene experience in public health services preferred. Must be able to work well with a diverse population of persons, as well as individuals with low income.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is required to sit for long periods of time and is required to use routine office equipment.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

The Promise Clinic Nurse provides nursing care to patients and families in accordance with the health care plan, policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

1. Anticipates and prepares exam room for provider(s) when needed, capturing teachable moments for the patient wherever and whenever possible.
2. Greets and escorts patients and families to exam rooms for provider visits.
3. Reviews health history with a focus on environment, self-care, and home/community needs.
4. Collaborates with members of the health care team/patient/family to assess, develop, implement, and evaluate an interdisciplinary plan of care, revising the plan according to changes in patient status.
5. Seeks opportunities to promote health and wellness with patient education and screening tools. (i.e. Ages and Stages, Depression screening).
6. Administers meds when needed and performs provider-ordered tests.
7. Assists with orientation and education of new employees, ensuring their understanding of health center competencies.
8. Performs other job duties as assigned.
9. Able to manage stress successfully.
10. Exceptional verbal and written communication skills.
11. Ability to multi-task efficiently.
12. Excellent computer and typing skills.
13. Able to establish effective relationships with patients and staff.

QUALIFICATIONS:

• Current license to practice Nursing in the state of Iowa
• One to two years of nursing experience preferred

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to stand for long periods of time.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

Physician will provide primary health care services to patients and families in accordance with health care plans mutually established by provider and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

• • 1. 1. 1. Diagnose and treat health problems and injuries by conducting physical examinations with a focus on preventative care.
          2. Orders and interprets diagnostic studies to assist with diagnosing, treating, and monitoring chronic and acute diseases.
          3. Conducts developmental screening and immunizations for well child care, utilizing tools/screening instruments as per FQHC standards of care.
          4. Designs, implements, and evaluates plans of care resulting from assessment of physical, psychological, emotional, societal, and environmental needs of patients.
          5. Demonstrates and promotes the role of physician and Promise through teaching, modeling, educating, and counseling of preventative health services utilizing self-care skills.
          6. Exhibits knowledge of FQHC Health Care measures by meeting service productivity and performance standards aligned with FQHC guidelines, while seeking opportunities to promote Promise’s mission through outreach.
          7. Completes timely and essential correspondence, phone calls, and dictated letters to patients and referring physicians in keeping with patient centered medical home standards, using standard documentation of medical records as reference.
          8. Improves patient outcomes by utilizing evidence-based guidelines and participating in quality improvement activities to enhance quality care, patient satisfaction, and staff morale.
          9. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
          10. Attends Promise meetings, in-service offerings, and participates in assigned Promise committees and events.
          11. Pursues educational opportunities to improve knowledge and skills resulting in superior patient care.

PERFORMANCE STANDARDS:

• • 1. 1. 1. Demonstrates ability to consistently perform job duties as outlined in the job description.
          2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
          3. Demonstrates commitment to professional growth and competence.
          4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
          5. Handwriting is legible 100% of the time.
          6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION, EXPERIENCE:

• • 1. 1. 1. Licensed to practice as a medical doctor in Iowa.
          2. Graduate of an accredited medical school.
          3. One year of clinical experience recommended – experience in community health care preferred
          4. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.