JOB SUMMARY:

Finance Specialist is responsible for month-end close process, account reconciliations, preparation of monthly financial statements and managing accounts payable.

DUTIES AND RESPONSIBILITES:

1. Perform the processing and recording of accounts payable transactions.
2. Track and maintain employee reimbursements, including employee expenses, wellness reimbursement and provider continuing education reimbursement.
3. Maintain fixed asset schedule and related depreciation schedule.
4. Perform general account analysis and reconciliation, including bank accounts, fixed assets, accrual and prepaid expenses.
5. Prepare and record finance journal entries for month-end.
6. Prepare and analyze monthly activity and evaluation of fluctuations in revenues and expenditures along with A/R reports, monthly cash collections, trends in aging categories, bad debt write-offs, contractual adjustments, and billing productivity.
7. Prepare monthly financial statement and reporting for review by the Director of Finance.
8. Assist the Director of Finance with budgeting, financial reporting requirements, federal grant management and independent audit.
9. Handles confidential information with tact and discretion on a need-to-know basis as specified in Promise’s finance and personnel policies.
10. Performs other duties as assigned.

REQUIRED SKILLS:

• Results driven, proactive and able to work autonomously.
• Demonstrates a problem-solving attitude.
• Demonstrates stewardship in the performance of daily business operations through accuracy of work and compliance with regulations.
• Flexible, change-embracing, in a rapidly evolving work and market environment.
• Shows attention to detail, with ability to analyze and think critically.
• Proficient computer, typing and data entry abilities.

EDUCATION & EXPERIENCE:

• Degree in accounting or background with three years minimum account experience preferred
• Experience in QuickBooks preferred

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

The purpose of this position is to perform many maintenance, safety, and management tasks that promote a clean, sanitary, and safe environment for employees and patients.

DUTIES AND RESPONSIBILITES:

1.     Maintain day-to-day operations of facilities, such as delegating or conducting necessary cleaning of interior and exterior areas as well as oversees waste management, garbage collection, product deliver, and other operations.

2.     Monitors, schedules, and performs repairs, as well as, oversees exterior maintenance, including sidewalks and parking lots in preparation for changing weather conditions.

3.     Ensures proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals.

4.     Maintains inventory of cleaning supplies and replenishes supplies where needed, such as toilet paper, paper towels, and soap.

5.     Collaborates with leadership on budgeting for facility needs and interfaces with customers, vendors, and team members in support of facility initiatives.

6.     Maintains confidentiality of information pertaining to clients, physicians, employees, and Promise business.

7.     Creates reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff.

8.  Provides leadership, support and mentoring to direct reports as well as completing all required human resource documentation.

9.  Scheduling routine inspections and emergency repairs with outside vendors (i.e. moving, plumbing, roof repair, heating & Air, maintenance, etc.).

10.  Performs other duties as assigned.

REQUIRED SKILLS:

• Able to work independently with self-initiative, and minimal supervision.
• Knowledge of safe disposal of chemical liquids and other hazardous components.
• Attention to detail and conscientiousness.
• Good organization, time management and prioritization skills.
• Excellent communication skills.
• Excellent working knowledge of cleaning products and tools and their operations and proper use.

EDUCATION & EXPERIENCE:

• High School Degree/GED
• At least 1 year of janitorial experience

PHYSICAL REQUIREMENTS:

• Excellent stamina to stand, bend, and walk for long periods of time.
• While performing the duties of this job the employee is required to lift up to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT:

• • • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

The Case Manager at Promise provides coordinated patient care for those at highest risk in partnership with patients/families/caregivers.

DUTIES AND RESPONSIBILITES:

1. Assists in the establishment of a systematic process for the identification of patients who may benefit from case management
2. Works closely with the Director of clinical services and Population health manager to define a protocol for this identification which is supported by the PCMH standards
3. Establish person-centered care planning for all patients enrolled in case management.
4. Works closely with patients and caregivers to establish preferences and goals, identifying and addressing barriers to these goals.
5. Assist patients/families/caregivers with the development of self-management plans.
6. Collaborate with provider, behavioral health, and population health teams to ensure team-based approach to patient care.
7. Provides as needed assistance and coverage for medical teams and nurses.
8. Assists in triage and nursing coverage for lunch breaks of other nurses.
9. Performs other job duties as assigned.

REQUIRED SKILLS:

• • Able to manage stress successfully.
  • Exceptional verbal and written communication skills.
  • Ability to multi-task efficiently.
  • Extraordinary organization skills.
  • Excellent computer and typing skills.
  • Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

1. Current license to practice Nursing in the state of Iowa
2. One to two years of nursing experience

WORK ENVIRONMENT:

• • • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

The Quality Coordinator (RN) oversees the quality improvement and risk management program within the health center, ensuring regulatory compliance and promoting improved health outcomes.  Quality Coordinator (RN) will integrate principles and values of continuous quality improvement throughout the organization and support coordination among all services at the health center.

DUTIES AND RESPONSIBILITES:

1. Design, direct and oversee implementation of Quality Improvement (QI) program with the guidance of the Medical Director and QI committee.
2. Lead monthly Quality Improvement Committee meetings and serve as liaison to Board Quality Improvement Committee and other QI-related workgroups and committees as needed.
3. Monitor QI/QA outcomes and determine best manner to report outcomes to staff, board, and other entities.
4. Ensure implementation of QI/QI operating procedures and related assessments.
5. Assist with EHR and other software that support QI/QA program, including developing reports and processes to aid departments in reviewing their patient populations, their work flow and other essential health center service processes.
6. Design and direct implementation of risk management program including identifying potential areas of vulnerability and risk and implementing follow-up actions as necessary.
7. Provides consultation to the COO to assess and provide training for staff as needed.
8. Performs other duties as assigned.

REQUIRED SKILLS:

• Strong leadership and team building skills.
• Comply with HIPAA regulations and maintain upmost confidentiality.
• Computer skills: able to function in Windows environment and EHR system.
• High language, math, and analytical/reasoning abilities.
• Capable of managing multiple projects, setting priorities, and creating efficiencies.

EDUCATION & EXPERIENCE:

1. Current license to practice Nursing in the state of Iowa
2. One to two years of nursing experience
3. Experience in public health, healthcare management, or quality improvement preferred

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee may be required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens and hazardous materials.

JOB SUMMARY:

Certified Nurse Midwives will provide prenatal care and primary health care services to patients and families in accordance with health care plans mutually established by practitioner and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

1. Obtains patient history and performs physical examination. Orders and interprets diagnostic studies, prescribes medications and treatments with an emphasis on preventive health.
2. Designs, implements and evaluates plans of care, utilizing sound clinical judgment. Assesses physical, psychological, emotional, social, and environmental needs of patients.
3. Supports women and families in preparing for childbirth and with regard to birth options during pregnancy and preparation for childbirth.
4. Articulates knowledge of FQHC health care measures and clinical standards of care. Articulates the mission of Promise and seeks opportunities to promote the Center’s mission through outreach.
5. Demonstrates importance of preventive health services and recommends preventive health measures for patients and families in developing health care plans.
6. Provides family planning services in collaboration with all members of the health care team and community partners.
7. Promotes the role of Certified Nurse Midwife, and Promise through healthy behaviors, healthy lifestyle self-care skills, as well as through education and counseling.
8. Meets required standards in documentation of the medical record. Completes all correspondence in a timely manner, making p hone or other contacts to patients and referring medical providers as needed to assure that standards of patient centered medical home are met for Promise patients.
9. Effectively utilizes community resources for Promise patients by informing families, using resources and referring patients and families.
10. Participates in peer review and constructively works toward improving patient outcomes using evidence-based guidelines; participates in quality improvement activities to improve quality care, patient satisfaction and staff morale.
11. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3rd party and patient reimbursement for health care services rendered.
12. Attends Promise meetings, in-service offerings and participates in assigned Promise committees and events.
13. Committed to the PCMH model of care, including but not limited to open access, empanelment and EMR implementation.
14. Meets productivity and performance standards as per FQHC standards.
15. Performs other job duties as assigned.

REQUIRED SKILLS:

• Exceptional verbal and written communication skills.
• Ability to multi-task efficiently.
• Excellent interpersonal skills.
• Excellent computer and typing skills.

EDUCATION & EXPERIENCE:

1. Licensed to practice as a Certified Nurse Midwife in Iowa.
2. Graduate of an accredited masters level Nurse Practitioner Program.
3. One year of clinical experience recommended. Labor and Delivery experience preferred.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Serving as the first point of contact for all callers contacting Promise, Patient Access Representatives are responsible for portraying the welcoming and caring atmosphere of the health center, while providing support to all callers and supporting the operations of the facility.

• Up to $5,000 sign on bonus
• No nights
• No weekends

DUTIES AND RESPONSIBILITES:

• • 1. Takes customer calls and provides accurate department routing
    2. Documents and sends detailed messages to appropriate department and personnel
    3. Collects and registers patient data including insurance/payer source information.
    4. Schedules appointments for medical and vision care.
    5. Initiates calls to patients for appointment needs and confirmation.
    6. Provides accurate information to callers and the public about Promise CHC services.
    7. Refers patients to the Financial Counselors for assistance as needed with marketplace, sliding fee applications, and other financial inquiries.
    8. De-escalate situations involving dissatisfied customers and offers support.
    9. Performs other job duties as assigned.

REQUIRED SKILLS:

• • • Exceptional verbal and written communication skills
    • Able to manage stress successfully
    • Ability to multi-task and work efficiently in a fast-paced environment
    • Proficient computer, typing and data entry abilities
    • Consistent attention to detail and organization skills

EDUCATION & EXPERIENCE:

• • • Experience in a medical clinic setting is preferred but not required
    • Experience in customer service is preferred but not required
    • Nursing experience beneficial

PHYSICAL REQUIREMENTS:

• • • While performing the duties of this job the employee may be required to stand or sit for long periods of time.

WORK ENVIRONMENT:

• • • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Assists in the delivery of primary health care services and client care management in a fast-paced office setting. Under the supervision of the medical provider, participates in providing health promotion, health maintenance and illness management.

DUTIES AND RESPONSIBILITES:

• • 1. 1. 1. Anticipate and prepare exam room for provider(s) when needed.
          2. Greet and escorts patients and families to exam rooms for provider visits.
          3. Prepare patient in exam room by obtaining vitals, updating medical history, medications, and allergies.
          4. Document all screening information electronically in chart in an accurate, thorough, and timely manner.
          5. Draw, labels, records, and completes lab orders for in-house lab tests.
          6. Clean and sterilize all equipment and exam room items according to OSHA and blood born pathogen protocols.
          7. Assist the provider by reviewing patient charts and identifying any gaps in care and outstanding orders according to best practice guidelines.
          8. Communicate test results to patient as well as provides educational materials and resources to the patient as directed by the provider.
          9. Successful completion of initial and biennial competency assessments.
          10. Performs other job duties as assigned.

REQUIRED SKILLS:

• • 1. 1. • Able to manage stress successfully.
          • Exceptional verbal and written communication skills.
       2. • Ability to multi-task efficiently.
          • Excellent computer and typing skills.
          • Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

• • 1. 1. • High School diploma or GED

PHYSICAL REQUIREMENTS:

• • 1. 1. • While performing the duties of this job the employee is required to stand for long periods of time.

WORK ENVIRONMENT:

• • 1. 1. • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Physician will provide primary health care services to patients and families in accordance with health care plans mutually established by provider and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

• • 1. 1. 1. Diagnose and treat health problems and injuries by conducting physical examinations with a focus on preventative care.
          2. Orders and interprets diagnostic studies to assist with diagnosing, treating, and monitoring chronic and acute diseases.
          3. Conducts developmental screening and immunizations for well child care, utilizing tools/screening instruments as per FQHC standards of care.
          4. Designs, implements, and evaluates plans of care resulting from assessment of physical, psychological, emotional, societal, and environmental needs of patients.
          5. Demonstrates and promotes the role of physician and Promise through teaching, modeling, educating, and counseling of preventative health services utilizing self-care skills.
          6. Exhibits knowledge of FQHC Health Care measures by meeting service productivity and performance standards aligned with FQHC guidelines, while seeking opportunities to promote Promise’s mission through outreach.
          7. Completes timely and essential correspondence, phone calls, and dictated letters to patients and referring physicians in keeping with patient centered medical home standards, using standard documentation of medical records as reference.
          8. Improves patient outcomes by utilizing evidence-based guidelines and participating in quality improvement activities to enhance quality care, patient satisfaction, and staff morale.
          9. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
          10. Attends Promise meetings, in-service offerings, and participates in assigned Promise committees and events.
          11. Pursues educational opportunities to improve knowledge and skills resulting in superior patient care.

PERFORMANCE STANDARDS:

• • 1. 1. 1. Demonstrates ability to consistently perform job duties as outlined in the job description.
          2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
          3. Demonstrates commitment to professional growth and competence.
          4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
          5. Handwriting is legible 100% of the time.
          6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION, EXPERIENCE:

• • 1. 1. 1. Licensed to practice as a medical doctor in Iowa.
          2. Graduate of an accredited medical school.
          3. One year of clinical experience recommended – experience in community health care preferred
          4. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.