CAREERS

The Promise Community Health Center Receptionist/Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Receptionist/Scheduler is responsible for a range of office duties that support the medical and dental programs at Promise CHC.

DUTIES AND RESPONSIBILITIES:

1. Meets and greets patients and guests as they enter the facility.
2. Answers basic questions regarding billing, insurance, Medicaid, health care concerns (medical and dental), and relays information to appropriate program staff; registers patients and establishes financial eligibility for billing.
3. Schedules patient appointments at Promise according to visit expectations outlined by supervisor, and approved by the Promise board as part of the Promise budget.
4. Obtains and verifies demographic data from patients as they enter the facility. Creates the patient’s file.  Assures the confidentiality and accuracy of patient’s financial and health record.
5. Notifies appropriate Provider and health team of arrival of patients.
6. Records encounters and charges on patient accounts.
7. Records receipts of payment, prepares receipts for deposit. Handles petty cash for facility. Accounts for cash received prior to end of shift.
8. Faxes and/or scans information to be sent to other health facilities on behalf of the health care (medical and dental) staff of Promise CHC.
9. Willing to assist patients with applications for Medicaid, hawk-I, and other patient assistance programs. Refers patients to the outreach staff for assistance as needed with marketplace and other community resources as needed.
10. Assists with maintaining inventory of office and clinic settings.
11. Transfers in-coming phone calls and/or messages to appropriate party in the Health Center and/or voice mailbox.
12. Provides accurate information to callers and the public about Promise CHC services & fees for service. Refers calls to supervisor and/or Co-CEO’s when unable to answer calls or when appropriate.
13. Maintains a clean and organized work station. Periodically checks reception area of the Health Center to restore order and cleanliness to the reception area.
14. Attends staff meetings, in-service and trainings and Promise events on a regular basis.
15. Picks up reception area at end of shift, checks bathroom, and assists with vacuuming of reception area on non-janitor service days.
16. Performs other duties and functions as are necessary or incidental to the operations of the business office and health record needs of Promise.

QUALIFICATIONS:

1. High School Diploma, with one to two years of relevant office experience required.
2. Successful completions of two-year office training program or equivalent academic degree preferred.
3. Knowledge regarding computer software, hardware and data entry.
4. Bilingual (Spanish speaking) preferred.
5. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

PHYSICAL DEMANDS:

The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

EMPLOYMENT PRACTICES:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

The Data and Quality Specialist provides support to the health center’s quality improvement and risk management program. The Data and Quality Specialist supports coordination among all services and departments of the health center.

DUTIES AND RESPONSIBILITIES:

The Data and Quality Specialist provides support to the health center’s quality improvement and risk management program. The Data and Quality Specialist supports coordination among all services and departments of the health center.

QUALIFICATIONS:

1. Bachelor’s Degree or equivalent is preferred.
2. High degree of computer literacy required, proficient in Microsoft and Outlook products.
3. Capable of working with computer software and data analytics.

PHYSICAL DEMANDS:

The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

EMPLOYMENT PRACTICES:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

The Promise Clinic Family Medicine Physician Assistant or Nurse Practitioner will provide primary health care services to patients and families in accordance with health care plans mutually established by practitioner and patient, and will follow policies, procedures and protocols established by Promise.

Duties and Responsibilities:

1. Obtains patient history and perform physical examinations. Diagnose and treats health problems and injuries with a focus on preventive health.
2. Diagnose, treat and monitor chronic and acute diseases. Orders and interprets diagnostic studies. Prescribes medications and treatments.
3. Provides well child care, including developmental screening and immunizations. Utilizes tools/screening instruments as per FQHC standards of care.
4. Designs, implements and evaluates plans of care utilizing sound clinical judgment and assessing physical, psychological, emotional, societal and environmental needs of patients.
5. Demonstrates importance of preventive health services through self-care and through teaching/modeling- recommends preventive health measures for patients and families.
6. Articulates knowledge of FQHC Health Care measures. Articulates the mission of Promise and seeks opportunities to promote the center’s mission through outreach.
7. Provides family planning services in collaboration with members of the health care team and community partners.
8. Promotes the role of ARNP and Promise through healthy behaviors, lifestyle and self-care skills and through education and counseling.
9. Meets required standards in documentation of medical record. Completes timely and essential correspondence, phone calls and dictated letters to patients and referring physicians in keeping with patient centered medical home standards.
10. Utilizes the resources of Promise and the surrounding community to benefit patients and families.
11. Participates in peer review and constructively works toward improving patient outcomes using evidence-based guidelines; participates in quality improvement activities to improve quality care, patient satisfaction and staff morale.
12. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
13. Attends Promise meetings, in-service offerings and participates in assigned Promise committees and events.
14. Meets service productivity and performance standards as per FQHC guidelines.
15. Demonstrates commitment to PCMH model of care including but not limited to EMR implementation, panel size and open access.
16. Improves knowledge and skills to provide superior patient care. Seeks additional educational opportunities.

Performance Standards:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
5. Handwriting is legible 100% of the time.
6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

Qualifications, Education and Experience:

1. Licensed to practice as a Nurse Practitioner in Iowa.
2. Graduate of an accredited masters level Nurse Practitioner Program.
3. One year of clinical experience recommended. Experience in Community Health Care preferred
4. BCS/ACCS/ATLS
5. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials. All Promise facilities are smoke free environments.

Employment Practices:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

Job Summary: The Promise Clinic Nurse provides OB nursing care to patients and families in accordance with the health care plan, policies, procedures and protocols established by Promise. OB experience is preferred.

Duties and Responsibilities:

1. Assesses plans, advocates for and provides health care for patients and community in accordance with Promise standards and policies, with an emphasis on prevention.
2. Greets and escorts patients and families to exam rooms for provider visits. Performs data collection and documents subjective and objective data in patient records. Reviews health history with a focus on environment, self-care and home/community needs.
3. Provides care management by serving in the role of patient advocate, serves as a resource by listening, attending to, and recording relevant patient information.
4. Administers meds when needed and performs provider-ordered tests. Seeks opportunities to promote health and wellness with patient education and screening tools. (i.e. Ages and Stages, Depression screening)
5. Remains calm and performs effectively during peak periods and during stressful times.
6. Schedules and tracks referrals. Effectively utilizes community resources, informing and referring patients and families as needed.
7. Anticipates and prepares exam room for provider(s) when needed, capturing teachable moments wherever and whenever possible.
8. Utilizes universal precautionaries in obtaining specimens and in delivering care.
9. Functions as a member of the health care team. Assists with orientation and education of new employees, ensuring their understanding of health center standards and performance measures, etc.
10. Articulates the mission of Promise and seeks opportunities to promote the center through outreach. Strives to advance PCMH (Patient Centered Medical Home model with patients and families).
11. Regularly attends Promise staff meetings, in-services and trainings. Understands FQHC UDS Performance measures and importance of Promise meeting these measures.
12. Conscientiously documents all nursing care; communicates professionally, and honors patient confidentiality 100% of the time.
13. Volunteers for service/participation in Promise events regularly.
14. Meets FQHC productivity and performance standards.
15. Demonstrates and supports service excellence standards.
16. Completes required in-services and certifications 100% of the time.
17. Demonstrates commitment to Electronic medical record implementation.

Performance Standards:

1. Demonstrates ability to consistently perform job duties as outlined in the job description.
2. Demonstrates and supports service excellence standards outlined in the Employee Policies.
3. Demonstrates commitment to professional growth and competence.
4. Completes classes and certifications required for job. Protects patient confidentiality 100% of the time.
5. Improves knowledge and skills to provide superior patient care and additional education as recommended by Promise.

Qualifications, Education and Experience:

1. Current License to practice Nursing in the State of Iowa.
2. Ability to communicate effectively orally and in writing; is computer literate.
3. One to two years of nursing experience preferred. Experience in Community Health and/or Community Health Center preferred.
4. Bilingual (Spanish speaking) preferred.
5. Must have the ability to work as a team member, establishing effective relationships with patients and staff. Must be able to work well with low income populations in a respectful manner.

Physical Demands:

1. The work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to persons with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, reach the top of a five-drawer filing cabinet and to lift boxes of no more than 30 pounds.

Work Environment:

Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

Employment Practices:

Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact the Executive Director.

Promise Dental Hygienist will provide preventive, screening, and diagnostic dental health services to the Promise target population with a goal of reducing barriers and improving the oral health of the patients/families served by Promise.

QUALIFICATIONS

Current licensure as a dental hygienist in the State of Iowa.  Professional dental hygiene experience in public health services preferred.  Must be able to work well with a diverse population of persons, as well as individuals with low income.