JOB SUMMARY:

The Promise Dental Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Dental Scheduler is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.

DUTIES AND RESPONSIBILITES:

1. Greet and serve all patients as they arrive.
2. Schedules, confirms, and registers patients.
3. Answers patient questions regarding billing, insurance, Medicaid, health care concerns, as well as establishes financial eligibility and relays information to appropriate program staff.
4. Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace, and other community resources or patient assistance programs as needed.
5. Provides accurate information to callers and the public about Promise CHC services & fees.
6. Obtains and verifies demographic data from patients as they enter the facility.  Assures the confidentiality and accuracy of patient’s financial and health record.
7. Records receipts of payment from patient into the system. Handles petty cash for facility. Accounts for cash received prior to end of shift, reconciles cash drawer and prepares for deposit.
8. Performs other job duties as assigned.

REQUIRED SKILLS:

• Excellent customer service and leadership skills.
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Bi-lingual (Spanish speaking).
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.
• Must be able to work with various socioeconomic classes.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.

JOB SUMMARY:

As a member of the interdisciplinary healthcare team at Promise, the Nurse Health Coach will provide coaching, education and support to patients, families and their support systems to improve the health and well-being for all persons.

DUTIES AND RESPONSIBILITES:

1. Serve as an educator on chronic health conditions.
2. Provide coaching to support patients in improved health and well-being.
3. Utilize motivational interviewing to empower patients to make changes in their self-care.
4. Develop patient education that meets the patient’s unique cultural and linguistic needs.
5. Refer patients to other programs and departments
6. Other duties as assigned.

REQUIRED SKILLS:

• Exceptional verbal and written communication skills
• Able to manage stress successfully
• Ability to multi-task and work efficiently in a fast-paced environment
• Proficient computer, typing and data entry abilities
• Consistent attention to detail and organization skills

EDUCATION & EXPERIENCE:

• Bachelor’s degree in nursing required; License to practice Nursing in Iowa.
• One to two years of practice, preferably in community health preferred.
• Certified as a Health Coach (within 6 months of hire date).

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is required to sit for long periods of time and is required to use routine office equipment.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

Promise Dental Hygienist will provide preventive, screening, and diagnostic dental health services to the Promise target population with a goal of reducing barriers and improving the oral health of the patients/families served by Promise.

DUTIES AND RESPONSIBILITES:

1. Provide patient screening procedures, conduct assessment of oral health conditions; review medical history to include oral cancer screening, head and neck inspection.
2. Complete dental charting/documentation of all procedures and assessments.
3. Complete and develop dental radiographs.
4. Perform removal of hard and soft deposits on surfaces of teeth.
5. Apply preventive materials to teeth, including sealants and fluoride varnishes.
6. Provide age appropriate teaching of oral hygiene and other measures to maintain oral health.
7. Counsel patients regarding good nutrition and oral health.
8. Makes dental impressions of patient’s teeth if indicated/required.
9.  Ensure completion of a risk assessment on all newly eligible Medicaid-enrolled children under age 18; work with child health coordinators to develop protocols for informing newly-eligible Medicaid enrollees about dental services.
10.  Assist with office management activities as required for a dental/oral health service, including but not limited to the following:
    1. Assist families in setting up and keeping appointments.
    2. Refer patients who need assistance with transportation.
    3. Ensure that a referral/recall system is in place and utilized.
    4. Remind families when they are due for appointments.
    5. Provide oral health education.
    6. Refer or assist families in finding payment sources for dental care.
    7. Assure data entry/billing records of oral health services.
11. Order and stock dental supplies and oral health educational materials.
12. Attend and participate in state oral health meetings, staff meetings, and other conferences which enhance training and skills.
13. Assist dental director in developing Promise oral health policies and providing reports to Promise Board.
14. Provide training and oversight for other staff involved with oral health services.
15. Participate in oral health quality improvement activities.
16. Perform above duties as may be assigned.

QUALIFICATIONS:

Current licensure as a dental hygienist in the State of Iowa. Professional dental hygiene experience in public health services preferred. Must be able to work well with a diverse population of persons, as well as individuals with low income.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is required to sit for long periods of time and is required to use routine office equipment.

WORK ENVIRONMENT:

•  Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

The Mental Health Therapist will provide integrated, team-based mental health care services at Promise CHC.  The Mental Health Therapist will counsel individuals and/or groups to assist them in dealing with mental health disorders, substance abuse, opioid abuse, physical illness, poverty, unemployment, and trauma. The Mental Health Therapist will meet with patients regularly to provide counseling and treatment plans as necessary.

DUTIES AND RESPONSIBILITES:

1. Counsels patients in individual or group sessions to assist them in dealing with personal issues, substance abuse, opioid dependency, mental or physical illness, poverty, unemployment, or physical abuse.
2. Conducts assessments, trains other professionals at Promise CHC to equip them with tools to effectively screen and assess for co-occurring mental health and substance abuse disorders.
3. Collaborates with counselors, physicians, nurse practitioners, nurses and all members of the health care team to plan and coordinate treatment, drawing on social work experience and patient’s needs.
4. Refers patients or families to community resources for housing or treatment to assist in recovery from mental or physical illness, and addiction disorders.
5. Educate(s) patients or community members about mental or physical illness, abuse, medication, or available community resources- specific to opioid dependency, abuse and treatment.
6. Document care and services in the patient’s electronic health record so as to reflect service delivery and outcome of service coordination and care to patients receiving integrated mental health and substance abuse services. Able to develop goals and plans for the mental health and substance abuse services at Promise CHC; able to organize and prioritize duties to accomplish work.
7. Contributes to the outreach of Promise through active support of Promise mission and willingness to participate in Events and community-wide awareness activities.
8. Performs other duties as assigned.

REQUIRED SKILLS:

• Exceptional communication skills to include listening skills, interpersonal conversation, patience, and empathy.
• Ability to connect authentically with people.
• Strong critical thinking skills.

EDUCATION & EXPERIENCE:

• Must have a Master’s Degree in Social Work and be an LMSW (LISW preferred) or Master’s Degree in Counseling with LMHC licensure.
• Preferred Certified Drug and Alcohol Counselor.
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.  Must be able to work well with low-income populations in a respectful manner.
• Bilingual (Spanish speaking) desired.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is required to sit for long periods of time and is required to use routine office equipment.

WORK ENVIRONMENT:

• Possible exposure to airborne and blood borne pathogens & hazardous materials.
• All Promise facilities are smoke free environments.

JOB SUMMARY:

The purpose of this position is to perform many maintenance, safety, and management tasks that promote a clean, sanitary, and safe environment for employees and patients.

DUTIES AND RESPONSIBILITES:

1.     Maintain day-to-day operations of facilities, such as delegating or conducting necessary cleaning of interior and exterior areas as well as oversees waste management, garbage collection, product deliver, and other operations.

2.     Monitors, schedules, and performs repairs, as well as, oversees exterior maintenance, including sidewalks and parking lots in preparation for changing weather conditions.

3.     Ensures proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals.

4.     Maintains inventory of cleaning supplies and replenishes supplies where needed, such as toilet paper, paper towels, and soap.

5.     Collaborates with leadership on budgeting for facility needs and interfaces with customers, vendors, and team members in support of facility initiatives.

6.     Maintains confidentiality of information pertaining to clients, physicians, employees, and Promise business.

7.     Creates reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff.

8.  Provides leadership, support and mentoring to direct reports as well as completing all required human resource documentation.

9.  Scheduling routine inspections and emergency repairs with outside vendors (i.e. moving, plumbing, roof repair, heating & Air, maintenance, etc.).

10.  Performs other duties as assigned.

REQUIRED SKILLS:

• Able to work independently with self-initiative, and minimal supervision.
• Knowledge of safe disposal of chemical liquids and other hazardous components.
• Attention to detail and conscientiousness.
• Good organization, time management and prioritization skills.
• Excellent communication skills.
• Excellent working knowledge of cleaning products and tools and their operations and proper use.

EDUCATION & EXPERIENCE:

• High School Degree/GED
• At least 1 year of janitorial experience

PHYSICAL REQUIREMENTS:

• Excellent stamina to stand, bend, and walk for long periods of time.
• While performing the duties of this job the employee is required to lift up to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT:

• • • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Assists in the delivery of primary health care services and client care management in a fast-paced office setting. Under the supervision of the medical provider, participates in providing health promotion, health maintenance and illness management.

DUTIES AND RESPONSIBILITES:

• • 1. 1. 1. Anticipate and prepare exam room for provider(s) when needed.
          2. Greet and escorts patients and families to exam rooms for provider visits.
          3. Prepare patient in exam room by obtaining vitals, updating medical history, medications, and allergies.
          4. Document all screening information electronically in chart in an accurate, thorough, and timely manner.
          5. Draw, labels, records, and completes lab orders for in-house lab tests.
          6. Clean and sterilize all equipment and exam room items according to OSHA and blood born pathogen protocols.
          7. Assist the provider by reviewing patient charts and identifying any gaps in care and outstanding orders according to best practice guidelines.
          8. Communicate test results to patient as well as provides educational materials and resources to the patient as directed by the provider.
          9. Successful completion of initial and biennial competency assessments.
          10. Performs other job duties as assigned.

REQUIRED SKILLS:

• • 1. 1. • Able to manage stress successfully.
          • Exceptional verbal and written communication skills.
       2. • Ability to multi-task efficiently.
          • Excellent computer and typing skills.
          • Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

• • 1. 1. • High School diploma or GED

PHYSICAL REQUIREMENTS:

• • 1. 1. • While performing the duties of this job the employee is required to stand for long periods of time.

WORK ENVIRONMENT:

• • 1. 1. • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

The Case Manager at Promise provides coordinated patient care for those at highest risk in partnership with patients/families/caregivers.

DUTIES AND RESPONSIBILITES:

1. Assists in the establishment of a systematic process for the identification of patients who may benefit from case management.
2. Works closely with the Director of clinical services and Population health manager to define a protocol for this identification which is supported by the PCMH standards.
3. Establish person-centered care planning for all patients enrolled in case management.
4. Works closely with patients and caregivers to establish preferences and goals, identifying and addressing barriers to these goals.
5. Assist patients/families/caregivers with the development of self-management plans.
6. Collaborate with provider, behavioral health, and population health teams to ensure team-based approach to patient care.
7. Provides as needed assistance and coverage for medical teams and nurses.
8. Assists in triage and nursing coverage for lunch breaks of other nurses.
9. Performs other job duties as assigned.

REQUIRED SKILLS:

• • Able to manage stress successfully.
  • Exceptional verbal and written communication skills.
  • Ability to multi-task efficiently.
  • Extraordinary organization skills.
  • Excellent computer and typing skills.
  • Able to establish effective relationships with patients and staff.

EDUCATION & EXPERIENCE:

1. Current license to practice Nursing in the state of Iowa
2. One to two years of nursing experience

WORK ENVIRONMENT:

• • • Possible exposure to airborne and blood borne pathogens and hazardous materials

JOB SUMMARY:

Physician will provide primary health care services to patients and families in accordance with health care plans mutually established by provider and patient, and will follow policies, procedures and protocols established by Promise.

DUTIES AND RESPONSIBILITES:

• • 1. 1. 1. Diagnose and treat health problems and injuries by conducting physical examinations with a focus on preventative care.
          2. Orders and interprets diagnostic studies to assist with diagnosing, treating, and monitoring chronic and acute diseases.
          3. Conducts developmental screening and immunizations for well child care, utilizing tools/screening instruments as per FQHC standards of care.
          4. Designs, implements, and evaluates plans of care resulting from assessment of physical, psychological, emotional, societal, and environmental needs of patients.
          5. Demonstrates and promotes the role of physician and Promise through teaching, modeling, educating, and counseling of preventative health services utilizing self-care skills.
          6. Exhibits knowledge of FQHC Health Care measures by meeting service productivity and performance standards aligned with FQHC guidelines, while seeking opportunities to promote Promise’s mission through outreach.
          7. Completes timely and essential correspondence, phone calls, and dictated letters to patients and referring physicians in keeping with patient centered medical home standards, using standard documentation of medical records as reference.
          8. Improves patient outcomes by utilizing evidence-based guidelines and participating in quality improvement activities to enhance quality care, patient satisfaction, and staff morale.
          9. Completes and submits charge tickets for daily services; complies with billing process, policies and visit standards necessary to secure 3^rd party and patient reimbursement for health care services rendered.
          10. Attends Promise meetings, in-service offerings, and participates in assigned Promise committees and events.
          11. Pursues educational opportunities to improve knowledge and skills resulting in superior patient care.

PERFORMANCE STANDARDS:

• • 1. 1. 1. Demonstrates ability to consistently perform job duties as outlined in the job description.
          2. Demonstrates and supports service excellence standards outlined in the Employee Handbook.
          3. Demonstrates commitment to professional growth and competence.
          4. Completes classes and certifications 100% of the time. Respects patient confidentiality 100% of the time.
          5. Handwriting is legible 100% of the time.
          6. Improves knowledge and skills to provide superior patient care. Seeks additional education as recommended by Promise.

QUALIFICATIONS, EDUCATION, EXPERIENCE:

• • 1. 1. 1. Licensed to practice as a medical doctor in Iowa.
          2. Graduate of an accredited medical school.
          3. One year of clinical experience recommended – experience in community health care preferred
          4. Must have the ability to work as a team member, establishing effective relationships with practice and staff. Must be able to work well with low income populations in a respectful manner.