Promise Community Health Center is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, or any other characteristic protected by law.
JOB SUMMARY:
The Bilingual (Spanish) Patient Access Representative ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Bilingual (Spanish) Patient Access Representative is responsible for a range of office duties that support the medical and dental programs at Promise CHC.
JOB INFO:
HOURS: full-time available
SALARY RANGE: hourly position
REPORTS TO: Director of Patient Financial Services
BILINGUAL: English & Spanish
APPLY:
DUTIES AND RESPONSIBILITIES:
- Greets patients professionally both in person and on the phone.
- Quickly answering or properly referring questions and issues.
- Optimizes provider schedules and patient satisfaction with efficient scheduling.
- Notifies providers of patient arrivals.
- Comforts patients by anticipating anxieties and effectively answering questions.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies financial records and collecting patient charges while filing and expediting third-party claims.
- Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
- Maintains a clean and orderly work station.
- Performs other necessary duties as assigned.
REQUIRED SKILLS:
- Excellent communication skills both in person and by phone.
- Able to multi-task and identify priority of needs.
- Highly detail oriented.
- Exceptional problem-solving skills.
EDUCATION AND EXPERIENCE:
- High School Diploma, with one to two years of relevant office experience required.
- Successful completions of two-year office training program or equivalent academic degree preferred.
PHYSICAL DEMANDS:
- While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.
WORK ENVIRONMENT:
- Possible exposure to airborne and blood borne pathogens & hazardous materials.
- All Promise facilities are smoke free environments.