Job Summary: The Promise Patient Access Representative/Receptionist ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Dental Scheduler is responsible for a range of office duties that support the dental (and other) programs at Promise CHC.

FULL TIME – 40 HOURS

SALARY RANGE: Hourly Position

REPORTS TO: Dental Coordinator

DUTIES AND RESPONSIBILITIES:

1. Greet and serve all patients as they arrive.
2. Schedules, confirms and registers patients.
3. Answers patient questions regarding billing, insurance, Medicaid, and health care concerns, as well as establishes financial eligibility, and relays information to appropriate program staff.
4. Refers patients to the outreach staff for assistance as needed with Medicaid, hawk-I, marketplace, and other community resources or patient assistance programs as needed.
5. Provides accurate information to callers and the public about Promise CHC services & fees.
6. Obtains and verifies demographic data from patients as they enter the facility. Assures the confidentiality and accuracy of patient’s financial and health records.
7. Records receipts of payments from patients into the system. Handles petty cash for the facility. Accounts for cash received prior to the end of shift reconciles cash drawer and prepares for deposit.
8. Performs other job duties as assigned.

REQUIRED SKILLS:

• Excellent customer service and leadership skills.
• Ability to multi-task efficiently.
• Excellent computer and typing skills.
• Bi-lingual (Spanish speaking).
• Must have the ability to work as a team member, establishing effective relationships with patients and staff.
• Must be able to work with various socioeconomic classes.

EDUCATION  AND EXPERIENCE:

• High School diploma or GED

PHYSICAL DEMANDS:

• While performing the duties of this job the employee is required to stand for long periods of time.

PROMISE BENEFITS: